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Reliability: Glitches happen, and you can never completely get rid of them.Only the brands with dedicated, well-reviewed desktop and mobile apps made our list. Location flexibility: Few of us work solely from one device these days, which is why it’s crucial for any phone business system to offer flexibility.We got rid of businesses that lacked the core features of a solid business phone system-call forwarding, transferring, call blocking, auto attendant, call parking, and do not disturb-and starred brands that came with all these features and more. Manage calls seamlessly: A business phone system can’t really call itself that if it doesn’t effortlessly handle calls.AI assistance: In this day and age, there’s no reason not to leverage AI assistance in everything from taking notes, recording and summarizing calls, and setting up ideal workflows.We eliminated 55% of the 29 brands that didn’t meet these criteria: We used six core criteria points to figure out which ones didn’t best serve our readers’ needs for a business phone system. Plenty of these brands didn’t meet our standards and ended up cut from our list. How We Narrowed the List of Qualified Business Phone Systems That removed six options, leaving 29 for us to dig deeper into. We first eliminated any brand that only offered call center services rather than actual business phone systems. We picked through the internet with a fine-toothed comb and gathered a list of 34 brands offering business phone systems:ġ1Sight, 1-VoIP, 3CX, 8×8, 800.com, Aircall, Avaya, CallHippo, Channels, CloudTalk, Dialpad, eVoice, Freshdesk, Genesys Cloud, Google Voice, GoTo Connect, Grasshopper, Microsoft Teams, Mitel, net2phone, Nextiva, Nice CXone, Ooma, OpenPhone,, RingCentral, Talkdesk, Talkroute, Twilio, Vonage, Webex Calling, Windstream, Zoho Voice, Zoom. How We Qualify the Best Business Phone System Services for Consideration

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If you want to skip to the reviews below, feel free to jump to the product reviews. In this section, you’ll learn about the system we used to research and evaluate each brand. We want to make choosing the best business phone system as straightforward for you as possible. How We Evaluate the Best Business Phone System Companies

Webex Calling - Best for SMBs who need enterprise features.

Talkroute - Best for small teams on-the-go.

Net2Phone - Best for international business calls.

Grasshopper - Best for solopreneurs and microbusinesses.

GoTo Connect - Best for getting a wealth of features in a basic plan.Google Voice - Best for brands already using Google products.Dialpad - Best for gathering real-time analytics.Avaya - Best for using toll-free numbers.Aircall - Best for brands with a consistently high call volume.8×8 - Best for affordable, high-security calling services.Ooma - Best for small businesses needing an easy setup.RingCentral - Best for hybrid or remote work.

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To test out Nextiva, try its seven-day free trial or sign up for RingCentral’s 14-day free trial. For most of our readers, the best business phone system is Nextiva or RingCentral, thanks to their versatile range of features and excellent customer support. The Top 13 Best Business Phone SystemsĮach of the brands on our list delivers valuable services to the people who use it, and you can take a look at our breakdown of each one to decide which brand will work best for you. The second round whittled the number down to 29 before the final round left 13 business phone systems remaining. In the first round, we singled out 34 potential top brands. We analyzed customer sentiment, pinpointed recurring themes, evaluated the quality of customer support, and assessed the ease of use, functionality, integrations, and pricing for each brand. To find the best business phone systems, the QuickSprout research team spent four weeks analyzing 544 customer-facing reviews across 23 criteria points. Nextiva offers a seven-day free trial of its starter plan, and RingCentral provides a 14-day free trial to help you test it out. Our top recommendation for most people is Nextiva or RingCentral because both services offer unmatched functionality and a suite of features that almost anyone can use.

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